Pay a Person
My First New York’s new digital service that allows you to send money directly from your First New York checking account* to another person straight from Online/Mobile Banking.
• Send money using the phone number or email address of the recipient.
• Auto Pay feature allows you to schedule and manage recurring payments.
• Pay people inside and outside the First New York membership.
• Inclusion of security questions and transaction limits for added protection.
• Text and email notifications on your money’s movement.
All It Takes is 4 Easy Steps:
4. Add a Security Question
Frequently Asked Questions
How quickly does the Recipient receive the confirmation?
The Recipient’s email or text is received immediately once the Sender initiates the transfer.
Can I store Recipients in my online banking to use again later?
Yes, previous Recipients will be available for repeat use.
Does the money stay on hold until the Recipient accepts the money?
No, the funds stay available in the Sender’s account until Recipient accepts the transaction. Once the transaction has processed successfully, the Recipient will receive the transaction within 2-3 business days.
How long does the Recipient have to accept the money?
The Recipient has 10 calendar days to accept the transaction before it is canceled. The Sender would need to set up another transaction for the Recipient once canceled.
Does the Recipient get reminder notifications after a certain number of days?
Yes, the Recipient receives a reminder notification by either email or text at the 5-calendar day mark if the recipient has not accepted the transaction yet.
Can a payment be cancelled?
Yes, you can cancel the payment as long as the Recipient has not accepted it yet.
What if the Recipient enters the wrong account number?
If the Recipient entered an incorrect account number, the transaction will fail. The funds are returned to the Sender’s account 3-4 business days after they are sent back from the receiving financial institution.
If the Recipient inadvertently entered an account number that is correct but not owned by the Recipient, they will need to reach out their financial institution to research the transaction for them.
What if the Recipient enters the wrong answer?
If the Recipient enters in the wrong answer to the security question or email address/mobile number three times the transaction is canceled. The Sender would need to set up another transaction for the Recipient.
What phone number does the text message come from?
What email address does the email notification come from?
Pay a Person emails come from contactcenter@firstnewyork.org or noreply@billpaycustomerservice.com.
What browsers are compatible with Pay a Person?
Pay a Person supports all of the major browsers – that being Chrome, Firefox, Safari and Microsoft Edge and the last three major versions or each. If the browser being used is based off of one of these major four browsers, it could work. For example, Opera is based off of Chrome and should operate similarly.
Can I use Pay a Person internationally?
In order to use Pay a Person, the sender and recipient’s bank or credit union accounts must be based in the U.S.
Are there any fees to send money using Pay a Person?
No, First New York Federal Credit Union does not charge any fees to use Pay a Person in My First New York.
Your mobile carrier’s messaging and data rates may apply.
Why did I not recieve an email notification?
Be sure to check your spam folder for emails from contactcenter@firstnewyork.org or noreply@billpaycustomerservice.com.
Where did Bill Pay go?
The Bill Pay feature in My First New York has moved. You will now find Bill Pay under the More tab on mobile (bottom right corner of your screen) and in the top navigation on desktop.
What are good security questions to use?
Good security questions are ones that only you and your recipient would know. Think of inside jokes or how you met that specific person. Avoid obvious questions like “What color is the sky?”
Re-imagine banking with My First New York.
Download the My First New York app and let your financial creativity flow!
Become a Member
Join First New York to open your All Access or Choice account.
Join Now
Contact Center
Text (518) 393-1326 or call to speak with a Member Service Specialist.**
Text Now
Savings Account
Learn More and open a First New York Savings Account today!
Start Saving
Locations
Find a local First New York branch or ITM/ATM near you!
Find Now
*Eligible checking accounts are Premium Money Market, Money Market, All Access Checking and Choice Checking. **Contact Center is available Monday-Friday from 8 a.m. until 6 p.m. and on Saturday from 9 a.m. until 1 p.m.
