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Contact First New York

Contact Us

Contact First New York

If you have questions, comments, or concerns, First New York is here to assist!

Our Contact Center can help you with anything related to your First New York account or banking experience. This includes using banking features, opening an account, becoming a member, and more. Our Loan Center can walk you through our products or services as well as answer any questions you may have related to your loan payments or coverage.

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Report Credit or Debit Card

Report Your Credit or Debit Card

Credit Card: Lost/Stolen or Fraudulent Transactions

Please call (518) 393-1326 or 1-866-652-7169.

Visa® Debit & Credit Card Controls

Inside the U.S.

After normal business hours only, please call 1-866-652-7169. If possible, please have your Visa Debit Card Number.

During normal business hours, please call (518) 393-1326.* Outside the local calling area call 800-734-7375.

Outside of the U.S.

After normal business hours, please call collect 727-299-2449.  If possible, please have your Visa Debit Card Number.

During normal business hours, call collect (518) 393-1326.*

Blocked Credit or Debit Card Authorization

Please call Credit Cardholder Support at 1-888-918-7313.

Become a Member

Join First New York to open your All Access or Choice account.

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Contact Center

Text (518) 393-1326 or call to speak with a Member Service Specialist.***

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Savings Account

Learn more about our First New York Savings Account today!

Start Saving

Locations

Find a local branch or ITM/ATM near you!

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*Contact Center is available Monday-Friday from 8 a.m. until 6 p.m. and on Saturday from 9 a.m. until 1 p.m. **Loan Center is available Monday-Friday from 8 a.m. until 6 p.m. and on Saturday from 9 a.m. until 1 p.m. ***Member satisfaction is important to us. If you have questions, concerns, or compliments related to the service you have received, please contact Brandy Hazzard, Vice President of Member Services, at (518) 393-1326 ext. 1194 or by email.
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