Have a question or need help? First New York team members are here for you.*
Need Help With Digital Banking?
Our new and improved digital banking platform has officially launched! For more information about our My First New York online banking and mobile app, check out our digital banking page.
We have eight branches across the NYS Capital Region along with three standalone drive through ITM kiosks.
With First New York, you also unlock a network of CO-OP shared branches. You have access to over 5,600 Shared Branches and 30,000 Surcharge-Free ATMs across all fifty states. Locate a CO-OP Shared Branch or Surcharge-Free ATM today using our search tool!
If you prefer face-to-face, use our video banking to get connected with a Member Service Representative.*
To get started click the “Connect with us!” button in the bottom right corner of any page.
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Lost/Stolen Cards & Fraudulent Transactions
How to Get Assistance
During Business Hours
Call immediately if your First New York credit or debit card is lost, stolen, or has a fraudulent transaction.
Your card will be deactivated immediately. Come by any branch, and we will instantly issue you a new card. The charge for a lost replacement card is $10.
Business Hours
• Monday – Friday: 8 AM – 6 PM
• Saturday: 9 AM –1 PM
Call (518) 393-1326 and press 2.* Outside the local calling area call 800-734-7375 and press 2.
First New York Federal Credit Union offers free online seminars every month. You can view and register for our latest events through our events calendar. If you’d like to register now, call (518) 393-1326 ext. 1302.
In today’s world, understanding how to protect yourself from scammers is essential. Explore our Safety First page to learn more about the diverse tactics scammers use and effective ways to safeguard against fraud.
