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Help

Help Center

Have a question or need help? First New York team members are here for you.*

Need Help With Digital Banking?

Our new and improved digital banking platform has officially launched! For more information about our My First New York online banking and mobile app, check out our digital banking page.

More Information on Digital Banking
My First New York mobile app

Visit in Person

We have eight branches across the NYS Capital Region along with three standalone drive through ITM kiosks.

 

With First New York, you also unlock a network of CO-OP shared branches. You have access to over 5,600 Shared Branches and 30,000 Surcharge-Free ATMs across all fifty states. Locate a CO-OP Shared Branch or Surcharge-Free ATM today using our search tool!

Find a Branch
View CO-OP Locations

Contact By Phone

Text or call a real person. Our Member Service Specialists are available:

 

• Monday – Friday: 8 AM – 6 PM

• Saturday: 9 AM –1 PM

 

(518) 393-1326 ext. 2 or toll-free at (800) 734-7375 ext. 2.*

Text Us
Call Us

Video Banking

If you prefer face-to-face, use our video banking to get connected with a Member Service Representative.*

 

To get started click the “Connect with us!” button in the bottom right corner of any page.

 

It looks like this:

Lost/Stolen Cards & Fraudulent Transactions

How to Get Assistance

During Business Hours

Call immediately if your First New York credit or debit card is lost, stolen, or has a fraudulent transaction.

 

Your card will be deactivated immediately. Come by any branch, and we will instantly issue you a new card. The charge for a lost replacement card is $10.

 

Business Hours

• Monday – Friday: 8 AM – 6 PM

• Saturday: 9 AM –1 PM

 

Call (518) 393-1326 and press 2.* Outside the local calling area call 800-734-7375 and press 2.

Call Us

After Business Hours

Call 1-866-652-7169. If possible, have your Visa Debit Card Number ready.

Call Now

Outside the U.S.

Business Hours

• Monday – Friday: 8 AM – 6 PM

• Saturday: 9 AM –1 PM

During normal business hours, call us at (518) 393-1326 ext. 2.

Call Us

After Business Hours

After normal business hours, please call Collect at 727-299-2449. If possible, have your Visa Debit Card Number ready.

Call Now

Change of Address

We provide several ways to change your address:

 

• Log into My First New York, navigate to My Tools, then Secure Forms. This form is listed under Contact Information Forms

 

• Visit a branch and complete the Change of Contact form

 

• Mail a signed, written request to any First New York branch

Log into My First New York
Find a Branch

Ordering Checks

Quickly and easily reorder checks through online or mobile banking or by calling the Contact Center (518-393-1326, Option #2).

 

In online and mobile banking, select ‘More’, then click ‘My Tools’, and then ‘Order Checks’.

Order Checks with My First New York Digital Banking
Call Us to Order

Document Upload

Upload documents quickly and securely to a First New York team member.

Begin

Free Virtual Seminars

View & Register for Upcoming Seminars

First New York Federal Credit Union offers free online seminars every month. You can view and register for our latest events through our events calendar. If you’d like to register now, call (518) 393-1326 ext. 1302.

Support Resources

Set Up Guides & Helpful Content

Safety First: Your Safety is Our Priority

In today’s world, understanding how to protect yourself from scammers is essential. Explore our Safety First page to learn more about the diverse tactics scammers use and effective ways to safeguard against fraud.

Go to the Safety First page

Security Training: KnowBe4

woman writing in notebook with laptop

First New York members and families get free Family Online Digital Security Training! Use our KnowBe4 platform to get learning!

Read More

Become a Member

Join First New York to open your All Access or Choice account.

Join Now

Contact Center

Text (518) 393-1326 or call to speak with a Member Service Specialist.***

Text Now

Loan Center

Text (518) 608-8594 connect with a Loan Expert.

Read More

Member Satisfaction

Email us your questions, concerns, or compliments.

Find Now
*Contact Center is available Monday-Friday from 8 a.m. until 6 p.m. and on Saturday from 9 a.m. until 1 p.m.