Important Notice Regarding TruStage Services
TruStage recently identified a cybersecurity incident affecting its environment. As part of its response and recovery efforts, TruStage has proactively taken certain systems offline and is working diligently to restore services safely and securely.
Please note: First New York’s core systems, digital banking services, debit cards, credit cards, and member accounts have not been impacted by this incident.
FAQ’s for Members
- If you are unable to make a payment directly to TruStage, your coverage will remain in its current status until regular payment processing resumes. Once systems are restored, you will be able to make payments and update your payment information as needed.
- If you need to file a claim, please continue following the standard claims process. Claims will be processed and paid according to the terms and conditions of your policy once TruStage resumes normal operations.
If you have questions, contact TruStage through a verified channel.
Stay Alert
As a reminder, be cautious of potential scams related to this incident. Do not respond to unsolicited calls, emails, or text messages requesting payment information, account details, passwords, or other personal information.
We will continue to share updates as additional information becomes available.