Visa® Debit & Credit Card Controls: Your FNY How-To Guide
When it comes to ensuring your financial success, First New York Federal Credit Union is always innovating and adding new services for you to use. One way we’ve done this is through our new First New York Visa Credit and Debit Card Controls.
You can now set up and enjoy new card controls features that allow you to create custom alerts that prevent, block, and notify you of transactions. Use First Online and our mobile app, First New York On-The-Go, to control your card’s settings.
If you have questions, refer to our Debt and Credit Card Controls Presentation. It will walk you through what you need to know and how to set up your card controls.
How to Use New Debit & Credit Card Controls
Use our step-by-step Credit Control Guide to get started. We suggest your save it as a PDF or print it. You can also walk-through all the steps below.
Step 1
Once a member has signed into the mobile app, they will tap the More button in the bottom right hand corner of the home screen.
Step 2
From the More screen, the member will the tap the Card Controls button. Note that this is different from the Debit Card Management button, which only allows the member to toggle their debit card off and on.
Step 3
A member may customize the alerts by tapping the Alerts and Control Preferences button.
Step 4
A member has the option to choose alerts to be sent for All Transactions, Preferred Transactions or Blocked Transactions Only from the drop down menu. Transactions can be blocked on the alert screens, which will be shown later.
Step 5
Once a selection has been made, the member will then select they category that they wish to set alerts for.
Step 6
By default, all Merchant Type alerts are turned on. A member may toggle alerts off and on by tapping the merchant type to expand the options, then tapping the Send Alerts button. Merchant types may also be blocked by tapping the Block Transaction button.
The Back to Card Settings button at the top will return to the Card Controls selection screen at any time.
Step 7
By default, all Transaction Type alerts are turned on. A member may toggle alerts off and on by tapping the transaction type to expand the options, then tapping the Send Alerts button. Transaction types may also be blocked by tapping the Block Transaction button.
Step 8
The member may also toggle alerts for and block foreign transactions by using the same methods as above. It is important to note that tapping the Block Transactions button will only block in person foreign transactions, not online merchants.
Step 9
A member may also set alerts and block transactions that exceed a specified amount. To do this, the member would tap the Spend Limits button to expand the section. They would then use the available text boxes to set the amount to block and receive an alert for.
Step 10
A member will also be able to set the delivery method of their alerts from the Card Controls main page by tapping the Alert Delivery Options button. The member would then enter their cell phone number for text messaging and/or their email address for email alerts.
Step 11
A member may also access the same options by going to First Online, hovering their mouse over the Additional Services tab, and selecting Card Controls from the drop down menu. The options and selections will be the same as the mobile app.
Need Additional Help: Contact Us Today
Contact our local Member Service Specialists by calling (518) 393-1326 or toll free at 800-734-7375, and press 2. Our Contact Center is available Monday-Friday from 7 a.m. until 6 p.m. and on Saturday from 9 a.m. until 1 p.m.
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