Help Center
Have a question or need help? First New York team members are here for you.*
Visit
In Person
If you prefer to meet with us in person, we have eight branches across the NYS Capital Region.
Find a Branch
Lost/Stolen Cards & Fraudulent Transactions
How to Get Assistance
Call immediately if your First New York credit or debit card is lost, stolen, or has a fraudulent transaction.
Your card will be deactivated immediately. Come by any branch, and we will instantly issue you a new card. The charge for a lost replacement card is $10.
Business Hours
- Monday – Friday: 8 AM – 6 PM
- Saturday: 9 AM –1 PM
Call (518) 393-1326 and press 2.* Outside the local calling area call 800-734-7375 and press 2.
Call UsCall 1-866-652-7169. If possible, have your Visa Debit Card Number ready.
Call Now
Change of
Address
To change your address:
- Log in to First OnLine
- Visit a branch and complete a Change of Contact form
- Mail a signed, written request to any First New York branch
Community Room
Hold your next community event, fundraiser, meeting, or training in our high-tech space. Book today!
Book Today
Video Banking
If you prefer face-to-face, use our video banking to get connected with a Member Service Representative.*
To get started click the “Connect with us!” button in the bottom right corner. →
Seminars
First New York Federal Credit Union offers free online seminars every month.
You can view and register for our latest events through our events calendar on our blog. If you’d like to register now, call (518) 393-1326 ext. 1302.
Defensive Driving
Save on your car insurance and reduce points on your license by taking this discounted New York DMV-approved Point and Insurance Reduction Program for just $25.
Go NowSecurity Training
First New York offers free family online digital security training. Use the password homecourse to get started.
Support Resources
Set Up Guides & Helpful Content
First New York members and families get free Family Online Digital Security Training! Use our KnowBe4 platform to get learning!
Read More
Quickly and easily reorder checks through online or mobile banking or by calling the Contact Center (518-393-1326, Option #2).
In online and mobile banking, select ‘Additional Services’, then click ‘Re-Order Your Checks’.
*Contact Center is available Monday-Friday from 8 a.m. until 6 p.m. and on Saturday from 9 a.m. until 1 p.m.